Craig Proctor
Craig Proctor
Craig Proctor SuccessWebsite

Trusted Calling & Text Messaging

Avoid the "Suspected Spam" Label

Avoid the "Suspected Spam" call

As a realtor, your phone is everything. Craig Proctor has always said NOTHING replaces the phone call you make to a lead.

Now imagine if, every time you try to call (or text), a message pops up on the lead’s phone that says “Suspected spam.” How many people do you think will answer?

For many businesses, this is already happening! It may even be happening to YOURS, without warning.

Mobile carriers are getting aggressive about labelling unexpected telemarketing phone calls. Each carrier has an analytics system that assigns a “reputation score” to phone numbers.

Depending on this score, they can push a signal to smartphones that labels your number as “Spam risk,” “Suspected spam,” or something equally horrifying. Whatever it says, it gives your leads every reason to avoid your call.

Unfortunately, you can’t tell the carriers how to handle your phone number. But there IS a way you can get back some control!

We call it Trusted Calling & Text Messaging. It improves the reputation of your EngageCRM phone number and gives your leads more confidence to answer your calls and texts.

A special protocol called “STIR/SHAKEN” enables this technology. Your call travels through the phone network with an authentication code specific to your business. Carriers use this code to determine if the phone number is legitimate. They may even show positive trust indicators to your leads, such as a “Verified Caller” or checkmark symbol.

For some carriers, Trusted Phone Numbers also display your requested name or business as CallerID.

Trusted Calling & Text Messaging is available now. It’s easy and keeps your phone number in the game.

    Important things to know

    1. This doesn’t guarantee your EngageCRM phone number will show as “Verified” on your leads’ phones. Protocols and technology are still new. And each carrier still makes its own decisions about showing trust indicators and CallerIDs. The real benefit of registration is that you will avoid showing up as a “Suspected spam” call or being automatically blocked.
    2. You must still respect consumer consent and telemarketing laws. A trusted number doesn’t excuse you from knowing and following regulations, including Do-Not-Call lists, time of day limits, and other rules for calling consumers. Similar to email, new phone technology lets people report unwanted calls as spam. If enough of these reports build up, your number could still show up as a potential spam call even if you’ve registered a Trusted Phone Number.

      Register now for
      Trusted Calling & Text Messaging

      Just $200/year
      Registration must be renewed annually.

      First year INCLUDED with our CP Coaching or CP Platinum offers.
      Speak with your Success representative for details.

      Record your business information in the form below. You must also agree to the terms, conditions, and policies of our telephony system provider — links to these documents are available on the form.

      Once you’ve sent in your details, we’ll submit them to the provider to complete the process. Your authentication status will update automatically soon after — there are no other steps you need to take.

      If you have any questions or concerns, please contact us through our Webcare Support Portal.

      EngageCRM Call-Assist: Trusted Phone Number Registration

      This service extends the “reputation score” for your Engage phone number and gives your leads more confidence to answer your calls.

      Your Business Information


      Authorized Representative

      I confirm that my nominated authorized representatives agree to be contacted by Twillio.

      I declare that the information provided is accurate. I acknowledge that Twilio will be processing the information provided for the purposes of identity verification, and that Twillio reserves the right to retain the Business Profile information after account closure in the case of a traceback from a regulatory authority or equivalent. Twillio will process your personal data according to the Twillio Privacy Statement.

      I certify that the associated Business Profile is the originator of the phone calls and certify that I will participate in traceback efforts, including those initiated by the Secure Telephony Identity Policy Administrator (STI-PA) and the US Telecom Traceback Group

      I certify that the associated Business Profile is the originator of the phone calls and certify that the display name (see CNAM field above) represents my business.

      I understand that porting out a number(s) will void this registration.

      I agree to all of the above and authorize Consulnet Computing Inc. to submit this information to Twillio for registration on my behalf.